a letter from McDonald

Dear Yann,


Feedback on delay in delivery,quality of product & accuracy of delivery at McDonald’s Restaurant 3rd Mile Kuching.

Hi,my name is Sulin,I am the Owner Operator for Mcdonald’s 3rd Mile Kuching.

Thank you for letting us know about the experience you encountered when you ordered
the above McDonald’s restaurant.We are very concerned when a customer informs us of
of an experience such as yours.Please be assured the circumstances,which you encountered
are not typical of the high standards that we strive to achieve at McDonald’s.

Many steps are taken in our employee hiring and training to ensure every customer receives
not only hot,tasty food but also friendly and efficient service.Our goal is 100% customer
satisfaction and that means high quality food,in clean and friendly environment and efficient
service without exceptions.

We have noted your complaint and have discussed your experience with the management
team of the above McDonald’s and please be assured that appropriate actions have been taken.

Again,thank you for taking time to bring this matter to our attention.We Value such feedback
because that is the way we can improve it if people who are not satisfied with us tell us so and
tell us why.
You have given us an opportunity to make our restaurant better and hopefully we will exceed
your expectations on your next visit to McDonald’s.


We hope that you will continue being one of our loyal customers for many year to come.

Thank you,

Sulin
Owner Operator
McDonald’s Kuching 3rd Mile.